How to report a license problem

• SeeSAR / infiniSee
  
  If SeeSAR / infiniSee doesn’t find any license, please execute the following steps in order to resolve the problem or at least to find the reason for this problem:
  1. Start the program (SeeSAR / infiniSee) on the client computer.
  2. The program will come up with a welcome screen and a description, how to provide a license key. Follow these steps, either by drag-and-drop or by loading a license file.
  3. Now, if an error occurred, please click on Show details. A technical error message will appear – please click on Copy to clipboard.

• Commandline tools
  
  If the commandline tool (FlexX, FTrees, etc) reports a license problem:
  1. Start the program with the commandline option –license-info, e.g. ftrees --license-info
  2. Copy the complete output to the clipboard

Finally

1. Open a text editor and paste the clipboard contents with Ctrl-V. Save this as a text file.
2. If you are using server licenses, please copy any available logs, especially BIOSOLVE.log, lmgrd.log and/or lmadmin.log.

and send everything to license@biosolveit.de. We’ll be happy to help.